Orders and aftercare

Returns and refunds

How to cancel an order, return unused goods, and what to do if a wheel or tyre is faulty. Your statutory rights are unaffected.

14 days to cancelEmail or write to us within 14 days of delivery, with your order number.
Unused, in packagingTake reasonable care of the goods and do not use them.
Check before you fitDo not fit a wheel or tyre, and do not drive on it, if something looks wrong.

Cancelling an order

You can cancel an order for any item bought on this website and receive a full refund.

Email us or write to us within 14 days of delivery, quoting your order number. Contact details are on the contact page.

You must take reasonable care of the items and must not use them. Return them unused, in the original packaging or similar packaging, together with the receipt. We can arrange collection, and the cost of collection is paid by you.

You can cancel an order for services in the same way, within 14 days of the date of purchase, unless the service has already begun.

For an internet order query, call 01621 843770 or email sales@wolfrace.com.

Faulty goods

If your goods are faulty, use the warranty sections below or contact us for the next step before arranging a repair or a refit.

Wheel warranty

All wheels come with at least a one-year warranty. You can extend that warranty by registering your Wolfrace wheels after purchase. Explorer wheels can be registered for the lifetime warranty, subject to the conditions on the warranty page.

Your statutory rights are unaffected.

Wolfrace warranty Register your wheels

Tyre warranty

The tyre manufacturer must establish liability before Wolfrace can warrant a tyre. If the manufacturer accepts the tyre as warrantable, a credit is raised for the full amount, minus a percentage for the remaining tread depth.

The tyre has to be examined by the manufacturer before that liability is decided. A tyre problem cannot be resolved on the spot.

Before fitting

Check the equipment, condition, fittings and tyre direction before anyone fits the wheels or tyres. If a wheel or tyre is damaged, the wrong size, or you think there is a problem:

  • Do not fit it to your vehicle.
  • Do not drive on it.
  • Do not have tyres fitted if you ordered wheels only.

Contact us straight away. Wolfrace is not liable for charges from an outside fitter.

On a wheels-only package, test fit the wheels and check them thoroughly before tyres are mounted. If the vehicle details are missing at checkout, that can invalidate a claim. We need the make, model, version, year and original tyre size.

For security and training, telephone calls to and from our customer service team may be recorded or monitored.

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